Enquiries Selecting a pickup from the humdreds available can be challenging which is why we offer the following: - Advice on Selecting a Pickup - Specification sheets for the pickups we sell to allow you to compare pickups - Gear of the Greats - Links to Manufacturers Web-sites If you want to hear a pickup many manufacturers offer downloadable sound clips as well as more technical information than we are able to offer on our site. Stocks We sell c 670 products with c2,000 individual line items after taking into account all the variants possible. We stock c300 items ourselves and can rely on our suppliers being able to supply the majority of our product lines quickly to enable us to get them to customers within 5-7 working days. As a result of a variety of factors we are not able to offer real-time stock monitoring. If the pickup or part you want is out of stock with us or our suppliers we will email you to that effect and endeavour to give an approximate delivery date. We do not take payment until the goods are shipped. After Sales Service The best way to alert us to problems is via email. We respond to EVERY email in a timely fashion. Occasionally customers think we haven't responded because they haven't checked their email, or their spam filters. It is extremely rare for there to be manufacturing problems with pickups because there is so little that can go wrong with them. Email us, we will try to diagnose the problem and where it seems that the product is faulty we will issue you with a Return Authorisation. By Email The best way to contact is by email. We respond to EVERY email in a timely fashion. Occasionally customers think that we have not responded but that is because they have either not checked their email properly or their spam filters. email: sales@axiomatic-music.co.uk By Fax You can fax us on: +44 (0)1256 466114 By Post You can write to us at: Axiomatic Music PO Box 6664 Basingstoke Hampshire RG24 4BZ UNITED KINGDOM By Phone You can call us on +44 (0) 1256 842959 but please be aware that the phone is not manned all day. Leave a message and we will get back to you.